Reference

Our Legal Terms for Indonesian Accounts

mposurga operates under a clear legal framework that defines your rights, our obligations, and how your account data is handled — access and eligibility depends on local law.

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredAccount data retention policy24/7 legal contact channelIndonesia-specific access rules

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How Our Terms Apply to Your Account

mposurga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms govern every interaction between you and mposurga — from the moment you open an account to each deposit or withdrawal you make through DANA, OVO, GoPay or QRIS. We apply jurisdiction-specific conditions throughout: where local law permits certain features or content, we enable them;

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where it does not, access is restricted accordingly. Our terms are written in plain language so you know exactly what you agreed to when you joined. We retain your account data only as long as legally required, and we do not share it with third parties
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except where obliged by applicable law. Players in Surabaya and across Indonesia are subject to the same consistent policy framework regardless of device or payment channel used. You can request a copy of your stored data at any time through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If you have questions about these terms, your account rights, or how we process your data, our support team is reachable around the clock.

POLICY ACCOUNTABILITY

How mposurga Handles Data and Account Security

Our legal obligations extend beyond a static document — we actively maintain the practices described here, and the six areas below reflect how we handle your account, your data, and your payment…

Data Encryption

All account data — including DANA, OVO, GoPay and QRIS transaction records — is encrypted at rest and in transit. We use industry-standard TLS protocols so your financial history is never exposed in plain text.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security

Two-factor authentication is available on every mposurga account. We also send login alerts via email whenever a new device or IP address is used, so you can flag unauthorised access within minutes.

Data Retention

We retain account and transaction data for as long as required under applicable law, then delete or anonymise it. You can request the exact retention period for your specific data category via our legal email inbox.

Third-Party Sharing

We do not sell or rent your personal data. Sharing with third parties only occurs where legally required — for example, payment processors like DANA or OVO verifying a transaction — and only to the minimum extent necessary.

Right to Erasure

You can request deletion of your account and associated data at any time. Submit the request through our legal ticket system; we confirm receipt within one business day and complete erasure within 30 days where local law permits.

Frequently Asked Legal Questions

These are the questions we receive most often about our legal terms, your rights as an account holder, and how we manage data and access. If yours is not covered here, our 24/7 live chat handles legal queries directly.

Yes — access to certain features and content depends on local law. Where local law permits a feature, it is enabled for your account; where it does not, that section will be restricted regardless of your device or payment method.

We store your registration details, login history, and transaction records for DANA, OVO, GoPay and QRIS payments. Data is kept only for the period required by applicable law, then deleted or anonymised upon expiry.

Open a legal ticket through the Help section of your account or email our legal inbox directly. We confirm receipt within one business day and deliver your data summary within seven business days of the confirmed request.

Yes. Submit an erasure request via the in-account ticket system or legal email. We complete the deletion within 30 days where local law permits, and send written confirmation once the process is finished.

Transaction records tied to DANA, OVO, GoPay or QRIS are retained for the legally mandated period even after account closure. After that period, records are anonymised. You can request the specific retention timeline for your data.

We first attempt resolution through our live chat or legal email channel. If that does not resolve the matter, the applicable jurisdiction and governing law are stated in the full terms document accessible from your account settings page.

Yes — the same legal terms apply regardless of whether you access your account through a mobile browser, the app, or a desktop browser. Payment rules for QRIS and GoPay are identical across all device types.

Our Legal Terms for Indonesian Accounts

Reach Us About Any Legal Matter

How mposurga Handles Data and Account Security

Data Encryption

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Right to Erasure

Frequently Asked Legal Questions

01 Does Indonesian law affect which features I can access on mposurga?

02 What personal data does mposurga store about my account?

03 How do I request a copy of the data held on my account?

04 Can I ask mposurga to delete my account and all related data?

05 What happens to my DANA or OVO transaction history if I close my account?

06 How does mposurga handle a legal dispute from an Indonesian account holder?

07 Are the terms the same for accounts opened on mobile versus desktop?

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