Reference

How mposurga Protects Your Personal Data

This Privacy Policy explains exactly what personal information we collect when you open an account or complete a transaction on mposurga, how we store it, and the rights…

Encrypted account storageDANA, OVO, GoPay, QRIS transaction data protectedData access request within 7 working daysNo sale of personal data to third parties24/7 privacy support channel

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What Data We Collect and Why

mposurga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account with us, we collect your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. Transaction records, deposit amounts and withdrawal timestamps are logged to verify your account activity and detect

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unusual access. We also collect device identifiers and session data to keep your account secure. Access to your stored data and the rights you can exercise over it depend on local law. We retain financial transaction records for the period required by applicable regulation, after which
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they are securely deleted. You may request a copy of any personal data we hold about you at any time through our support desk.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Our privacy desk is separate from general customer support so your data-related questions reach the right team immediately.

DATA HANDLING STANDARDS

Our Six Privacy Commitments to You

These six practices define how we manage personal data across every part of the platform, from the moment you enter your QRIS code at checkout to the point your account history is…

AES-256 Account Encryption

Every account credential and payment record — including OVO and GoPay transaction references — is encrypted at rest using AES-256. Decryption keys are held on separate infrastructure, never co-located with your data.

Cookie Policy Transparency

We use session cookies to keep you logged in and analytics cookies to measure which pages load slowly. No advertising cookies from third parties are placed on your browser without your explicit consent via the cookie banner.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction data is stored in a segregated database with role-based access. Only our compliance and fraud teams can query payment records, and every access event is logged and audited.

Data Retention Schedule

Account profile data is kept for as long as your account is active plus a post-closure period as required by applicable regulation. After that window closes, personal identifiers are purged from our live systems on a rolling monthly cycle.

Third-Party Sharing Limits

We share data with payment processors — including the gateways that handle QRIS settlements — only to the extent needed to complete your transaction. We never sell, rent or trade your personal information to marketing networks.

Your Right to Access and Correct

You can request a full export of the personal data we hold about you, ask us to correct inaccurate fields, or request deletion where local law permits. Submit the request through Live Chat or email and we will respond within seven working days.

Frequently Asked Privacy Questions

Below are the questions we receive most often about how personal data is handled on this platform. If your question is not covered here, reach out to our privacy desk via Live Chat inside your account dashboard and we will get back to you within one business day.

We collect your name, email address, phone number and the payment method details required to process deposits and withdrawals via DANA, OVO, GoPay or QRIS. Device identifiers and login timestamps are also recorded to protect your account from unauthorised access.

We share data only with payment processors needed to settle your DANA, OVO, GoPay or QRIS transactions, and with service providers that help us operate the platform securely. We do not sell or trade your personal information to any marketing or advertising network.

Account profile data is retained for the duration your account is active, plus a post-closure period determined by applicable regulation. Financial transaction records, including GoPay and QRIS entries, are kept for the period required by law, then securely purged.

Log into your account, go to Settings, then 'Data & Privacy', and submit a data export or correction request. Alternatively, contact our privacy desk via Live Chat or email. We resolve most requests within seven working days where local law permits.

We use session cookies for account login continuity and analytics cookies to monitor page performance. A cookie consent banner lets you accept or decline non-essential cookies. Declining analytics cookies does not affect your ability to deposit via OVO or DANA.

Payment data is stored in an isolated, encrypted database with access restricted to our compliance and fraud teams. Each access event is logged. QRIS and OVO transaction references are never exposed to front-end systems or shared outside the payment processing chain.

You may request deletion of personal data where local law permits. Once a deletion request is verified, identifiers are removed from live systems on our next monthly purge cycle. Note that regulatory retention requirements may mean some financial records are kept for a defined period.

How mposurga Protects Your Personal Data

How to Reach Our Privacy Team

Our Six Privacy Commitments to You

AES-256 Account Encryption

Cookie Policy Transparency

Payment Data Isolation

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Access and Correct

Frequently Asked Privacy Questions

01 What personal information does mposurga collect when I open an account?

02 Does mposurga share my data with third parties?

03 How long does mposurga keep my account and transaction data?

04 How can I request a copy or correction of my personal data?

05 Are cookies used on the mposurga site and can I control them?

06 How is my payment information secured when I use QRIS or OVO?

07 Can I request deletion of my personal data, and what happens to my account?

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