Reference

Your Agreement With mposurga Starts Here

These Terms & Conditions set out the rules that govern your account on mposurga — covering how you register, how deposits via DANA, OVO, GoPay and QRIS are…

Account rules & eligibilityDANA, OVO, GoPay, QRIS deposit termsWithdrawal & verification policyAccount suspension conditionsJurisdiction: Indonesia

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What These Terms Cover and Who They Apply To

mposurga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to every account registered on mposurga from Indonesia, including those in Surabaya and beyond. They govern account creation, the use of payment methods such as DANA, OVO, GoPay and QRIS for deposits and withdrawals, and the rules around accessing game categories

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including Live Roulette, Fortune Tiger and Aviator. Where a clause references eligibility or access rights, that eligibility depends on local law. We may update these terms at any time; continued use of your account after a posted change constitutes acceptance. If you disagree with an amendment,
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you must stop using the platform and contact our support team to close your account through the correct procedure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About These Terms

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

mposurga applies strict internal controls to protect the data tied to your account. The six points below outline our operational commitments under these Terms & Conditions — from how long we retain…

Data Retention

We retain your account data — including transaction records for DANA, OVO, GoPay and QRIS deposits — for as long as required by these Terms & Conditions and applicable Indonesian regulation. You may request a summary of stored data via email support.

Cookie Policy

Our platform uses session cookies to maintain your account login and preference settings. These cookies are not used for third-party advertising. You can adjust cookie preferences in your browser; disabling them may affect account dashboard functionality on both mobile and desktop.

Account Security

These terms require you to keep your login credentials private. If you suspect unauthorised access, contact live chat immediately. We will freeze activity on the account pending identity verification, after which full access can be restored through our standard re-authentication steps.

Transaction Records

Every deposit and withdrawal processed through QRIS, GoPay, OVO or DANA is logged against your account with a timestamp. Under these terms, you have the right to request a transaction statement covering any 90-day window within your account history.

Requesting Changes

To correct personal details on your account — such as your registered name or contact email — you must submit a formal request via email support along with identity documents. Changes are processed within 3 working days and confirmed by return email once completed.

Who to Contact

All formal matters under these Terms & Conditions — including disputes, account closure and data requests — must be directed to our support team via email. Live chat is available for general questions but cannot process formal legal requests on your behalf.

Common Questions About Our Terms

The questions below reflect what you are most likely to ask when reading these Terms & Conditions for the first time. Each answer is tied to a specific clause or operational process so you know exactly where to look if you need more detail.

Yes. Every transaction — whether you deposit via DANA, OVO, GoPay or QRIS — is governed by these Terms & Conditions. Clause 4 specifically covers deposit handling, processing timelines and what happens if a transfer is disputed or delayed.

We post all updates directly on this page with a revision date. While we aim to notify you via email when material changes occur, continued use of your account after a published update constitutes acceptance. Check this page periodically to stay informed of current terms.

A breach may result in temporary suspension or permanent closure of your account, at our discretion. Any pending withdrawals processed through OVO, GoPay or QRIS at the time of suspension will be reviewed individually. You will be notified by email of the decision and your right to appeal.

Submit a closure request via email support — live chat cannot process it. Once we receive your request, we will verify your identity and confirm all pending DANA or bank-transfer withdrawals are cleared before the account is deactivated, typically within 5 working days.

Yes. Access to our platform and eligibility to hold an account depends on local law. You are responsible for ensuring that your use of mposurga complies with the regulations applicable in your location. Where local law permits, you may open and operate an account freely.

Send an email to our support address — found in your account settings — specifying the 90-day window you need. We will compile a statement of all DANA, OVO, GoPay and QRIS activity and deliver it to your registered email within 3 working days of verifying your identity.

Yes. The same Terms & Conditions apply regardless of how you access mposurga. The Help Centre in the footer of both the mobile and desktop versions links to this page, so you can review the current terms from any device at any time without logging in.

Your Agreement With mposurga Starts Here

How to Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Data Retention

Cookie Policy

Account Security

Transaction Records

Requesting Changes

Who to Contact

Common Questions About Our Terms

01 Do these Terms & Conditions apply to all payment methods, including DANA and QRIS?

02 Can mposurga change these terms without notifying me?

03 What happens to my account if I breach the Terms & Conditions?

04 How do I formally close my account under these terms?

05 Does access to mposurga depend on local law in Indonesia?

06 How can I request a copy of my transaction data under these Terms & Conditions?

07 Are the Terms & Conditions the same on mobile and desktop?

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